Frequently asked questions

Are you preparing for a stay in one of our hotels and have a question? You will find the answers to frequently asked questions here. Can't see your own question? If so, please contact the reception of the hotel concerned or email

Your stay

When can I check in and out of the hotel?

Each Bilderberg hotel has different check-in and check-out times. An overview of our 12 wonderful hotels and the relevant times is shown below.

Hotel De Bilderberg De Bovenste Molen Europa Hotel Garden Hotel Groot Heideborgh Château Höltmuhle
Check-in 3:00 PM 3:00 PM 2:00 PM 3:00 PM 3:00 PM 3:00 PM
Check-out 11:00 AM Noon 11:00 AM Noon 11:00 AM Noon


Hotel Parkhotel 't Speulderbos Vaalsbroek Grand Hotel Wientjes De Keizerskroon Hotel Jan Luyken 
Inchecktijd (vanaf) 2:00 PM 3:00 PM 14:30 PM 2:00 PM 15:00 PM 3:00 PM
Uitchecktijd (uiterlijk) Noon 11:00 AM 11:00 AM 11:00 AM 11:00 AM Noon

Do I need to pay tourist tax during my stay?

You will need to pay tourist tax if you are staying in a municipality in which you are not registered. You must also pay this tax if you are visiting a city for business purposes. As the amount of the tourist tax varies in each municipality, the rates in each hotel also vary accordingly.

How can I pay for my stay?

There is no need to pay for your stay at the time of booking. It is also possible to pay upon your arrival at the hotel. You can pay for your booking using a credit card or debit card, in cash or with a Bilderberg gift voucher.

Can I leave my luggage at the hotel before checking in or after checking out?

You may leave your luggage in the luggage room of the hotel in question at any time.

My booking

Is online booking secure?

Online booking is perfectly secure. Your details are encrypted and sent over a secure connection. This is evident from the closed padlock to the left of your browser's address bar, which will show 'https://'. Your details will be treated with the greatest of care.

What makes up the total cost of my booking?

The total cost of your booking consists of your accommodation costs, service charge and tourist tax. The service charge applies to guests from the age of 12 upwards and is a standard amount of €2.20 per person per night. The tourist tax is determined by the municipality and therefore varies at each hotel.

How can I change my booking?

You can change your booking online. You will find the 'Change booking' link at the bottom of your booking confirmation email. If you click on this link, you will be taken to the booking section where you can modify your booking.

I have lost my booking confirmation. What should I do?

You will receive your booking confirmation within one hour of making your booking. If you do not receive this confirmation, please contact the hotel in question. We will then resend your booking confirmation by email. You do not need your booking confirmation when checking in at the hotel.

Which conditions apply to my booking?

The Uniform Conditions for the Hotel and Catering Industry (UVH) apply to all our agreements. These conditions are available at our offices for perusal and we will send you a copy free of charge on request. The UVH conditions are binding for everyone who uses our services.

Children at Bilderberg

I am looking for a child-friendly hotel. Which hotel would be best?

Hotel 't Speulderbos in Garderen is known as our most child-friendly hotel. They have extra facilities to ensure a child-friendly stay, such as family rooms with an interconnecting door, a children's buffet and a playroom.

Up to which age can children stay free of charge?

If you have booked accommodation with breakfast, you will only pay the cost of placing an extra bed or cot in the room (if required) for children up to and including the age of 11. You will also need to pay any additional costs such as dinner, drinks and tourist tax. If you have booked a package (accommodation with dinner or other extras), you will pay a reduced rate for children.


Can I take my pet to a Bilderberg hotel?

Pets are permitted in all the hotels, except the Bilderberg Garden Hotel and Grand Hotel Wientjes. Each hotel has its own rules regarding pets. Please specify in good time that you would like to bring your pet with you.

Hotel De Bilderberg De Bovenste Molen Europa Hotel Garden Hotel Château Höltmuhle Hotel Jan Luyken De Keizerskroon
Costs per night € 25 € 25 € 25 - € 25 € 50 € 25
Number 1 1 2 - 2 2 2

Bring a crate with you

Food and water bowls provided

Not permitted in the restaurant

Not permitted in the restaurant 

Permitted in the lobby


Not permitted in the restaurant

Not permitted near the swimming pool

Not permitted in the breakfast room

Not permitted in the restaurant

Not permitted in the breakfast room


Hotel Parkhotel 't Speulderbos Kasteel Vaalsbroek Grand Hotel Wientjes Résidence Groot Heideborgh De Keizerskroon 
Costs per night € 25 € 25

€ 25

(€ 45 voor meer dan 1 nacht)

- € 25 € 25
Number 1 2 1 - 2 2

Not permitted in the restaurant

Only in a classic room

Not permitted in the restaurant

Permitted in Grand Café

Not permitted in the restaurant


Not permitted in the restaurant and the breakfast room

Not permitted in the restaurant

Not permitted in the breakfast room

Other questions

How can I redeem my gift card?

Bilderberg offers Gift Cards. You can find out more here.

I have special wishes and/or requirements for my stay, such as an allergy. How can I inform the hotel of these requirements?

As we would like all our guests to enjoy their stay, we feel it is important to take their wishes and/or requirements into account to the greatest possible extent. We would therefore prefer to be notified of such wishes/requirements in advance.

I am disabled, can Bilderberg accommodate me?

You are most welcome to stay at Bilderberg. We will naturally make every effort to ensure that your stay is as comfortable as possible. If you have any specific questions, please contact one of our hotels.



My question has not been answered, what to do?

If you can't manage to book online or still have questions, we would be delighted to help you. Ask one of the receptionists at the hotel in question. Click here for an overview of all the hotels and the accompanying contact details.

  • You can also send an email to our general email address.

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