A warm welcome, even from a distance

Relevant information for a safe and relaxed stay at our hotels

OUR HOTELS ARE OPEN

However, all facilities and restaurants will be temporarily closed

Our employees welcome you with the hospitality you normally expect from us. However, our services have been adjusted due to government measures. Our restaurants, bar, swimming pool, sauna and other wellness or sports facilities will be closed in all hotels. Because of these measures, breakfast, lunch and dinner are prepared for you as 'take away'. We do ask for your understanding.

Do you want to cancel or reschedule your reservation? Then the cancellation conditions of your booked rate apply. Please contact the relevant hotel, they will be happy to help you.

Do you have any questions about check-in times or payment methods? Take a look at our general frequently asked questions

  • HOSPITALITY

    • Our staff cover their mouth and nose with a mask. We do ask you to do the same
  • HYGIENE

    • Our hotels follow a very strict hygiene protocol. Our employees are trained with the new guidelines
  • RESPECT EACH OTHER

    • Respect each other’s health by maintaining a distance of 1.5 meters at all times
  • BREAKFAST

    • Take away
  • DINNER

    • Take away
  • FACILITIES

    • All our facilities are closed

Check-in & Check-out

We will welcome you with a warm smile instead of a handshake

Check-in

At check-in we will not shake hands, as you may be used from us, but we will welcome you with a warm smile. According to the guidelines of dutch health authorities, we will ask you a number of questions upon arrival, regarding your health. You can find these questions here. During your stay, these questions could be asked multiple times, for example at the restaurant or in the bar.

For the current check-in and check-out times for each hotel, click here

Groups & Transportation

When arriving with a group, we will ask you to have one person take care of the check-in for the whole group. In this way, we can maintain our distances and we can limit the number of contact moments. Our shuttle service (where applicable) is temporarily out of service. We are happy to call a taxi service for you when in need of transport, for example from the station to the hotel.

Check-out

The evening before departure you will already receive in some hotels the invoice of your stay via email. Please check your invoice and let us know if you have questions. This way we can limit the (waiting) time at the Front-Desk. Please pay with PIN or credit card. We try to avoid cash as much as possible.

Public spaces

We will help you to maintain your distance and we have installed disinfection stations at various places throughout the hotels

What we do

Our staff cover their mouth and nose with a mask. Our public areas are cleaned every two hours. Surfaces touched by guests, such as handles, elevator buttons, light switches and banisters, are carefully disinfected. Most toilets in the public areas remain closed. You can use the toilet in your hotel room. Some passages in the hotel are too narrow to maintain the 1.5 meters distance rule. That's why we have set up one-way directions in certain areas of the hotel. This is clearly indicated on the floor.

Ventilation

All our hotels have ventilation systems that are set to outside air intake. This means that only fresh air enters, no reuse is made of the air present in the rooms. Our entire rooms are supplied 3 to 5 times per hour with freshly purified outside air, this air is of course extra filtered by the filters present in the air treatment systems.

What you can do

We have installed disinfection stations in various areas throughout the hotels. We ask you the use them regularly. You are more than welcome in the public areas to relax and to be together. We do ask you to take other guests into account. Please keep your distance, give each other space and prevent formation of groups. We do ask you to cover your mouth and nose with a mask.

In your hotel room

We will ensure as few contact moments as possible

Cleanliness

In order to limit the number of contact moments as much as possible, your room will be cleaned after departure and not during your stay. If you are staying longer than four nights with us, we will discuss the cleaning options with you. Our staff will not come to your hotel room during your stay.

Clean towels & Bathroom amenities

We will provide you with clean towels and bathroom amenities on request. We will place the items in a closed bag in front of your hotel room door.

Food & Beverage

Our restaurants are temporarily closed

Breakfast

You can pick up your breakfast at the designated place in the hotel. You can have your breakfast in your hotel room. It is not allowed to consume your breakfast in public areas. We do ask for your understanding.

Lunch

In most hotels you can choose from a simple menu for lunch. You can pick up your lunch at the designated place in the hotel. You can consume this in your hotel room. It is not possible to consume your lunch in public areas.

Dinner

For dinner you can choose from a simple menu. You can pick up your choosen dinner at the designated place in the hotel and enjoy it in your hotel room. Also for dinner it is not allowed to consume this in public areas. We do ask for your understanding.

Facilities

All facilities will be temporarily closed

Swimming pool, sauna and fitness

The swimming pool, sauna and fitness in all hotels are temporarily closed.

Wellnes Center

If a hotel has a wellness center, it will also be closed.

Your reservation

Cancellation conditions

Great that you want to book a stay with us and we can welcome you again! On our website we always offer guests the option to book a rate or package where there is maximum flexibility in cancelling or moving the reservation up to 24 hours before arrival. So read the conditions of the rate or package carefully. If you choose to book a rate or package where the conditions state that you can no longer cancel this reservation, you take the risk that you will not get a refund if you have to cancel your reservation. We therefore advise to book a flexible rate or package that can be cancelled free of charge.

I've booked a room, but I have a cold? What do I have to do?

We are asking you, as advised by dutch health authorities, to stay at home and cancel or move your booking if you have a cold, runny nose, sneezing, sore throat, dry cough or a temperature increase above 38 degrees Celsius.

RIVM Guidelines

We adhere to the guidelines of RIVM (dutch health authority) and the National Government. New information is immediately conveyed to the hotel staff. For more information from RIVM, please visit their website.

Contact

I STILL HAVE ANOTHER QUESTION

Do you still have other questions or would you rather receive personal support with your reservation? We are there to help you. Ask your question to one of the reception staff of the relevant hotel. Click here for an overview of all hotels with their contact details.

  • Via email or telephone

Overview hotels

Our policies may change when the situation demands so. If changes take place, we will mention those on this page. Nevertheless, the guidelines in the hotel are leading. Therefore, no rights can be derived from the information on this page.

Do you have any questions regarding our guidelines? Please contact the relevant hotel. Our reception staff are available 24 hours a day. We wish you a pleasant and comfortable stay in one of the Bilderberg hotels.

Last update: 26-02-2021, 10.39 a.m.