A warm welcome, also at distance

Relevant information for a safe and relaxed stay at our hotels

OUR HOTELS ARE OPEN

However, all facilities and restaurants will be temporarily closed

Our employees welcome you with the hospitality you expect from us. However, our services have been adjusted due to government guideluines. Our restaurant, bar, swimming pool, sauna and any other wellness- or sports facilities are closed in all hotels. Our terraces are open between 12.00h - 18.00h, based on reservation. Breakfast and dinner are prepared as 'take away' for you. Hopefully we can count on your support. 

If you want to cancel or reschedule your reservatio, t he cancellation conditions of your booked rate apply. Please contact the  hotel directly, they are happy to help.

Do you have any questions about check-in times or payment methods? Take a look at our general frequently asked questions

  • HOSPITALITY

    • Our staff and guests wear a mouth mask
  • HYGIENE

    • Our hotels follow a very strict hygiene protocol to ensure your safety
  • RESPECT EACH OTHER

    • Maintain a distance of 1.5 meters at all times
  • BREAKFAST

    • Pick up your breakfast as Take Away and consume in your room
  • DINNER

    • For dinner we offer a Take Away menu with several options
  • FACILITIES

    • All facilities are closed at the moment

Check-in & Check-out

We welcome you with a warm smile instead of a handshake

Check-in

At check-in we will not shake hands, as you may be used from us. But we will welcome you with a warm smile. According to the guidelines of dutch health authorities, we ask you a number of questions upon arrival, regarding your health. You can find the questions here. During your stay, these questions could be asked multiple times. 

For the current check-in and check-out times for each hotel, click here

Groups & Transportation

When arriving with a group, we ask you to have one person take care of the check-in for the whole group. In this way, we maintain our distance and limit the number of contact moments. Our shuttle service (where applicable) is temporarily out of service. We are happy to call a taxi service for you when in need of transport, for example from the station to the hotel.

Check-out

In some hotel you receive the invoice of your stay the evening before departure. Please check your invoice and let us know if you have questions. This way we can limit the (waiting) time at the Front-Desk. Please pay with PIN or credit card. We try to avoid cash as much as possible.

Public spaces

We help you to maintain distance. We have installed disinfection stations at various places throughout the hotels.

What we do

Our staff cover their mouth and nose with a mask. Our public areas are cleaned every four hours. Surfaces touched frequently, such as handles, elevator buttons, light switches and banisters, are carefully disinfected. Most toilets in the public areas remain closed. You can use the toilet in your hotel room. Some passages in the hotel are too narrow to maintain the 1.5 meters distance rule. That's why we have set up one-way directions in certain areas of the hotel. This is clearly indicated on the floor.

Ventilation

All our hotels have ventilation systems that are set to outside air intake. This means that only fresh air enters, no reuse is made of the air present in the rooms. Our entire rooms are supplied 3 to 5 times per hour with freshly purified outside air, this air is of course extra filtered by the filters present in the air treatment systems.

What you can do

In various areas we have installed disinfection stations  throughout the hotels. We ask you the use them regularly. You are more than welcome in the public areas to relax, unfortunately eating and/or drinking is not allowed in the public areas. When enjoying the public areas please keep your distance from other guests, give each other space and prevent formation of groups. We ask you to cover your mouth and nose with a mask. 

In your hotel room

We will ensure as few contact moments as possible

Cleanliness

Your room will be cleaned as usual. Contact moments are limited as much as possible. That is why we only clean the room during your stay if you are not present in the room. If this is not of your preference, please inform us. We gladly make agreements that meet your wishes.

 

Clean towels & Bathroom amenities

We will provide you with extra clean towels and bathroom amenities on request. We will place the items in a closed bag in front of your hotel room door.

Food & Beverage

Our terraces are open. In order to offer you a safe stay, we follow the guidelines of our government. It remains possible to consume Take-Away in your room or around the hotel. Would you like to know more about visiting the terrace? Please contact the hotel of your preference directly.

  • Terraces open between 12:00 and 18:00
  • Maximum two people at one table
  • Or with one household at one table
  • Please make a reservation
  • We will ask you a few questions about your health upon arrival

Breakfast

You can pick up your breakfast at the designated place in the hotel. You can have your breakfast in your hotel room. It is not allowed to consume your breakfast in public areas. Hopefully we can count on your support. 

Lunch

In most hotels you can choose from a simple menu for lunch. You can pick up your lunch at the designated place in the hotel. You can consume this in your hotel room. Based on reservation, you are welcome for lunch on our terrace.

Dinner

For dinner you can choose from a simple menu. You can pick up your choosen dinner at the designated place in the hotel and enjoy it in your hotel room. Also for dinner it is not allowed to consume this in public areas. Hopefully we can count on your support. 

Facilities

All facilities will be temporarily closed

Swimming pool, sauna and fitness

The swimming pool, sauna and fitness in all hotels are temporarily closed.

Wellnes Center

Our Wellness Centers, if any, are open for treatments. We are not allowed to serve you food or drinks during the treatment.

Your reservation

Cancellation conditions

Do you have questions about your existing reservation or do you want to move or cancel your reservation? Then the cancellation conditions of your booked rate apply. If you have booked a flexible rate, you can reschedule or cancel your reservation free of charge up to 24 hours before arrival. Contact the hotel of your choice to discuss the options.

I've booked a room, but I have a cold? What do I have to do?

We ask you, as advised by dutch health authorities, to stay at home and cancel or move your booking if you have a cold, runny nose, sneezing, sore throat, dry cough or a temperature increase above 38 degrees Celsius.

RIVM Guidelines

We adhere to the guidelines of RIVM (dutch health authority) and the National Government. New information is immediately conveyed to the hotel staff. For more information from RIVM, please visit their website.

Contact

I HAVE ANOTHER QUESTION

Do have another question or would you rather receive personal support with your reservation? We are there to help you. Ask your question to  the reception staff of your hotel. Click here for an overview of all hotels with their contact details.

  • Have a question about several hotels?
  • Send us an e-mail
  • Response within one business day

Reach out

Our policies may change when the situation demands so. If changes take place, we will mention those on this page. Nevertheless, the guidelines in the hotel are leading. Therefore, no rights can be derived from the information on this page.

Do you have any questions regarding our guidelines? Please contact the relevant hotel. Our reception staff are available 24 hours a day. We wish you a pleasant and comfortable stay in one of the Bilderberg hotels.

Last update: 05-03-2021, 16.30 p.m.