A warm welcome, even from a distance

Relevant information for a safe and relaxed stay at our hotels

Feeling at home has never been more important. That is the reason why Bilderberg does everything within its power to offer you a hospitable stay. Safe, clean and reliable. Of course with appropriate distance, our employees welcome you with the hospitality you normally expect from us. Our hotels are ready for your arrival!

Do you have any questions about bringing pets, children's packages, check-in times or payment methods? Take a look at our general frequently asked questions. Do you have a question about bringing or renting bicycles? Check here and choose the hotel where you will be staying for more information.

 

  • HOSPITALITY

    • We will welcome you with a warm smile instead of a handshake
  • HYGIENE

    • Our hotels follow a very strict hygiene protocol. Our employees are trained with the new guidelines
  • RESPECT EACH OTHER

    • Respect each other’s health by maintaining a distance of 1.5 meters at all times
  • BREAKFAST

    • Breakfast buffet or à la carte breakfast
  • DINNER

    • Based on your reservation
  • FACILITIES

    • The pool is open

Check-in & Check-out

We will welcome you with a warm smile instead of a handshake

Check-in

At check-in we will not shake hands, as you may be used from us, but we will welcome you with a warm smile. According to the guidelines of dutch health authorities, we will ask you a number of questions upon arrival, regarding your health. Your answers will not be recorded. You can find these questions here. During your stay, these questions could be asked multiple times, for example at the restaurant or in the bar.

For the current check-in and check-out times for each hotel, click here

Groups & Transportation

When arriving with a group, we will ask you to have one person take care of the check-in for the whole group. In this way, we can maintain our distances and we can limit the number of contact moments. Our shuttle service (where applicable) is temporarily out of service. We are happy to call a taxi service for you when in need of transport, for example from the station to the hotel.

Check-out

The evening before departure you will already receive in some hotels the invoice of your stay via email. Please check your invoice and let us know if you have questions. This way we can limit the (waiting) time at the Front-Desk. Please pay with PIN or credit card. We try to avoid cash as much as possible.

Public spaces

We will help you to maintain your distance and we have installed disinfection stations at various places throughout the hotels

What we do

Our public areas are cleaned every two hours. Surfaces touched by guests, such as handles, elevator buttons, light switches and banisters, are carefully disinfected. The toilets in the public areas remain closed. You can use the toilet in your hotel room. Some passages in the hotel are too narrow to maintain the 1.5 meters distance rule. That's why we have set up one-way directions in certain areas of the hotel. This is clearly indicated on the floor.

What you can do

We have installed disinfection stations in various areas throughout the hotels. We ask you the use them regularly. You are more than welcome in the public areas to relax and to be together. We do ask you to take other guests into account. Please keep your distance, give each other space and prevent formation of groups.

In your hotel room

We will ensure as few contact moments as possible

Cleanliness

In order to limit the number of contact moments as much as possible, your room will be cleaned after departure and not during your stay. If you are you staying longer than four nights with us, we will discuss the cleaning options with you. Our staff will not come to your hotel room during your stay.

Clean towels & Bathroom amenities

We will provide you with clean towels and bathroom amenities on request. We will place the items in a closed bag in front of your hotel room door.

Food & Beverage

Our restaurants are open. However we do ask you to make a reservation in advance

Breakfast

Breakfast is possible at the hotel. Upon arrival you will be asked to choose a time slot on which we will be happy to welcome you. This is necessary because there are limited number of places available. Our staff will accompany you to your table. A breakfast buffet is offered in almost all hotels. in Grand Hotel Wientjes an à la carte or breakfast buffet is served. 

 

Lunch

Lunch is available at the hotel in an adjusted setting. The exact arrangement can differ per hotel. Also here, there is a maximum number of people to take into account. So we ask you to book a table in advance to avoid disappointments. You also have the option to take away a “to-go” lunch box.

Dinner

All our restaurants are arranged in such a way that the 1.5 meters distance rule can be followed. As our hotel guest you are more than welcome to dine in our restaurants, however we ask you to book a table in advance as there is a maximum number of people to take into account. Our staff will accompany you to your table.

Dining in the Parkhotel in Rotterdam is possible if you have booked a hotel stay including dinner.

Facilities

The use of our facilities is limited during your stay

Swimming pool

If the hotel has a pool, it is open. A maximum number of guests applies and we will clearly indicate this. We do ask you to book in advance. The number of people may differ per hotel. 

In Résidence Groot Heideborgh reservations are not necessary but a maximum of 4 people (or more if it concerns 1 household) can be in the pool at the same time.

 

Sauna & Fitness

Whether the sauna, steam bath and solariums are open varies per hotel. Beauty treatments, manicures and pedicures are possible at the hotels with a wellness centre. However we do ask you to book in advance. Whether the fitness is open varies per hotel.

Hotel De Keizerskroon  Sauna & fitness open by reservation.
Résidence Groot Heideborgh    Sauna and fitness closed.
Hotel 't Speulderbos  Sauna and fitness closed.
Hotel De Bilderberg  Sauna by reservation. Fitness geopend.
Grand Hotel Wientjes  This hotel has no sauna & fitness.
Garden Hotel   This hotel has no sauna & fitness.
Hotel Jan Luyken  This hotel has no sauna & fitness.
Europa Hotel  Sauna and fitness closed.
Parkhotel  Sauna & fitness open by reservation.
Château Holtmühle  Sauna open by reservation.
Hotel De Bovenste Molen  Sauna open by reservation.
Kasteel Vaalsbroek  Sauna & fitness open by reservation.
Bellevue Hotel Dresden (DE)  Sauna & fitness open by reservation.

Out & About

Enjoy the surroundings while walking or cycling

Cycling

Discover the surroundings of the hotel where you are staying while cycling. It is possible to rent a bicycle in our hotels. As the number of bicycles per hotel is limited, we ask you to rent the bike with us in advance. We will provide disinfectant and paper towels with the bikes, so you can clean your handlebars and saddle before use.

Surroundings

Would you like to take a walk? Or do you want to discover the must sees and high lights of the area? The Front Desk staff will be happy to tell you what options there are, so that you can go out and about.

Your reservation

Cancellation conditions

Great that you want to book a stay with us and we can welcome you again! Your booking can be cancelled or moved free of charge up to 24 hours before arrival.

I've booked a room, but I have a cold? What do I have to do?

We are asking you, as advised by dutch health authorities, to stay at home and cancel or move your booking if you have a cold, runny nose, sneezing, sore throat, dry cough or a temperature increase above 38 degrees Celsius.

RIVM Guidelines

We adhere to the guidelines of RIVM (dutch health authority) and the National Government. New information is immediately conveyed to the hotel staff. For more information from RIVM, please visit their website.

Contact

I STILL HAVE ANOTHER QUESTION

Do you still have other questions or would you rather receive personal support with your reservation? We are there to help you. Ask your question to one of the reception staff of the relevant hotel. Click here for an overview of all hotels with their contact details.

  • Via email or telephone

Overview hotels

Our policies may change when the situation demands so. If changes take place, we will mention those on this page. Nevertheless, the guidelines in the hotel are leading. Therefore, no rights can be derived from the information on this page.

Do you have any questions regarding our guidelines? Please contact the relevant hotel. Our reception staff are available 24 hours a day. We wish you a pleasant and comforatble stay in one of the Bilderberg hotels.

Last update: 29-07-2020, 14.14